Security

privacy
Main

Safeguards and Resources

First Missouri Bank has safeguards in place to make sure your account information is secure.

Our website uses Secure Socket Layer (SSL) protocol, which protects your information from being intercepted.

We also use anti-virus protection and firewalls to prevent viruses and unauthorized access.

We require layered authentication for you to access your accounts online.

We will never call, email or otherwise contact you to request your user name, password, or other login credentials for the online services we offer. If you receive such a request, do not provide any information, and contact us at 855.871.3303.

It is also important that you review your account statements regularly. If you see any suspicious activity on your account, or have received a suspicious call, email, letter, etc., regarding your accounts with First Missouri Bank please contact us. Regulation E provides some protection to consumer accounts, related to electronic funds transfers. Customers must notify us within 60 days of receiving an account statement on which the unauthorized transaction occurred. For more information, please refer to the Regulation E disclosure provided to you at account opening.

We also believe that informing our customers about security, both online and offline, will better protect you against fraud and identity theft. Please review the following to help protect your information.

Online Security

Access IDs and Passwords

Do not share user names or passwords with anyone and always keep this information in a secure location.

Always create unique user names and passwords. Never use the same login credentials for multiple websites.

Create strong user names and passwords by making them difficult to guess. Use a combination of upper case letter(s), lower case letter(s), number(s) and special character(s). Password management software and apps can help you easily keep track of complex, secure passwords.

If a website does not force you to change your password periodically, take the initiative and change your password on a regular basis.

Email and Websites

Do not click on links or open attachments in suspicious emails.

Do not send personal or sensitive information by email, unless it is sent through an encrypted email system.

Always Log Out of a website, instead of just closing the page.

When conducting online transactions, always make sure the site is secured (https, instead of http).

Computer Security

Password-protect your computer network (physical or wireless).

Use your computer’s security features, such as individual login accounts.

Keep your computer operating system security up-to-date by setting it to receive automatic updates.

Use quality security monitoring software on your computer that includes anti-virus, anti-malware and firewall functions. Make sure this software is also set to automatically update.

When visiting password-protected websites, do not choose the automatic login option. Instead, take the time to login each time you visit these sites.

Never sign into a site with a password when you are using a public computer.

Never sign into a password protected website when you are using an unencrypted public Wifi.

Mobile Device Security

Install security software on your Smartphone to help detect and prevent threats that can infect your phone.

Password-protect your phone.

When visiting password-protected websites, do not choose the automatic login option. Instead, take the time to login each time you visit these sites.

Only download applications from trusted sources.

Never sign into a password protected website when you are using an unencrypted public Wifi.

Additional Information for Business Customers

In recent years, there has been an increase in unauthorized activity related to business accounts. Therefore, it is suggested that businesses conducting online transactions should have additional controls in place to help mitigate potential fraud.

In addition to the security tips above, business customers are encouraged to perform periodic assessments and evaluations of the security controls they have in place regarding online transaction processing.

Business customers should have a segregation of duties in place so that one person is not performing all steps of processing a transaction.

Put controls in place to limit transaction amounts and account access.

Resources

For additional information about protecting yourself online, please visit these websites.

Internet Safety and Security – http://www.onguardonline.gov

Consumer Alerts – http://www.ftc.gov/bcp/menus/consumer/data/privacy.shtm

Recent Scams – http://www.ic3.gov

Scam and Fraud Tips – http://www.fbi.gov/scams-safety

Offline Security

Always shred documents that contain your personal information.

Store account information, blank checks and cancelled checks securely.

Protect your Personal Identification Number (PIN) for all credit and debit cards by memorizing it and never sharing it with anyone.

Use caution when inputting your PIN at the ATM and at the checkout when making purchases. Make sure others cannot see you entering it on the keypad.

Protect your Social Security number, and never give it out to make purchases or to qualify for prizes.

Beware of companies that claim you won a prize when you have never entered the contest.

Check your credit report annually.

Identity Theft

If you suspect that you are a victim of identity theft, take the following steps immediately.

Contact First Missouri Bank if there is fraudulent activity on your accounts with us.

Contact one of the credit reporting agencies to place a fraud alert on your credit report.

Equifax: 1-800-525-6285 http://www.equifax.com

Experian: 1-888-397-3742 http://www.experian.com

Trans Union: 1-800-680-7289 http://www.transunion.com

Order an annual credit report to verify that everything is correct.

Close fraudulent accounts opened with your information. Be sure to keep detailed notes of all conversations and ask for a follow-up letter, in writing, showing that the account has been closed.

File a police report with your local law enforcement agency

Report the theft to the Federal Trade Commission by calling 1.877.IDTHEFT or visiting http://www.ftc.gov/idtheft.

apple app storegoogle play store

Contact Us
Lost or Stolen Debit Card:  800.754.4128
Contact Us: 855.871.3303 or